We want you to feel confident in your purchase. Please review our return policy carefully before completing your order.

Returns Eligibility

• Items may be returned within 15 days of delivery.
• All returns must be unworn, unused, and in the same condition as received.
• Original tags must be intact and attached.
• Items showing signs of wear, damage, alteration, or misuse will not be accepted.

Return Authorization

• Intent to return must be communicated within the 15-day window by submitting a request through the Contact Us page on our website.
• Returns sent without prior communication may be refused.

Return Shipping

• Return shipping costs are the responsibility of the customer.
• We strongly recommend using a trackable and insured shipping method, as we are not responsible for lost or damaged return shipments.

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

• We recommend using a trackable shipping service to ensure safe delivery.

• We are not responsible for items lost or damaged during return shipping.

Refunds

• Once your return is received and inspected, you will be notified of approval or denial.
• Approved returns will be refunded to the original form of payment, excluding original shipping charges.
• Refunds are typically processed within 5–10 business days after approval.

Non-Returnable Items

The following items are final sale and not eligible for return:

• Custom or personalized pieces
• Special order items
• Sale or discounted items
• Items damaged due to improper care or handling

Natural Variations

Please note that gemstones and crystals are natural materials. Variations in color, texture, inclusions, and shape are part of their natural beauty and are not considered defects.

Exchanges

At this time, we do not offer direct exchanges. Approved returns may be refunded, and a new purchase may be made separately.